Help Desk Service End-User Support

Troubleshoot, 8%Maintain and troubleshoot end user applications including Microsoft Office Suite, QuickBooks, GMED, and various other third party applications. Monitored and troubleshot network equipments including routers, remote site infrastructures switches, firewalls, modems etc. Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues. Served as Senior support to over 300 end users in a primarily Windows XP/ Active Directory /Exchange Environment.

They monitor the performance of the company’s desktop infrastructure. We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Technician. Building these skills will set you up for the most number of the above careers. We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

Help Desk Engineer Skills and Personality Traits

The difference in salaries is information engineers making $52,559 higher than help desk engineers. Help desk engineers average about $25.21 an hour, which makes the help desk engineer annual salary $52,444. Additionally, help desk engineers are known to earn anywhere from $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest earning ones. Perhaps the hardest question to answer when deciding on a career as a help desk engineer is «should I become a help desk engineer?» You might find this info to be helpful. When compared to other jobs, help desk engineer careers are projected to have a growth rate described as «faster than average» at 10% from 2018 through 2028. What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100.

A service desk engineer typically handles the password authorization controls for a company. He is the person responsible for enabling and disabling passwords for computer software used by a company. The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Additionally, information engineers earn a higher salary in the technology industry compared to other industries.

Alternative Careers and Similar Jobs to a Help Desk Technician

The «Most Likely Range» represents values that exist within the 25th and 75th percentile of all pay data available for this role. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company. This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience. IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes.

At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586. You should take into consideration how difficult it might be to secure a job with one of these companies. Those help desk engineers who do attend college, typically earn either computer science degrees or computer information systems degrees.

What are some alternative careers a former Help Desk Technician should consider?

For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. Genesis Trading is seeking a Help Desk Engineer to join our Corporate Engineering team. They will be comfortable working in a fast-paced environment and be able to communicate and collaborate effectively with internal customers and technical colleagues. And they will bring their excellent problem-solving skills along with patience, and a customer friendly attitude. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s help desk engineer of Federal Contract Compliance Programs website at /ofccp. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this support.

• Using help desk engineers and information engineers resumes, we found that both professions have similar skills such as «troubleshoot,» «help-desk support,» and «technical support,» but the other skills required are very different.
• The highest help desk engineer annual salary stems from the finance industry.
• Resolve issues or escalate it to the appropriate team for resolution.
• Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.
• This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.